About Our Returns Policies
The Madden Corporation offers returns for most items within 48 hours of receipt of shipment. Most items sold on WelcometotheIslands.com follow general returns policies, but some products have different policies or requirements associated with them, for instance all items sold under 'What's Left Hawaii'.
Zoom Boom Return Policy
- ALL SALES FINAL
- If item(s) were damaged in shipment or there is manufacturer damage(s), please contact customer service at (800)468-2800 to assess damages. Picture(s) of items will be required.
- Exchanges for equal or lesser value will be made on item(s) that were assessed with customer service.
- When returning products for approved exchanges, customer will pay for shipping and The Madden Corporation will pay for shipping replacement(s).
Requirements for a Full Refund
- Items must be in new condition
- Items must be returned with all original packaging and accessories
- Media items (for example, movies, music,) must be unopened and still in their plastic wrap
- Shoes and clothing must be unworn
Seller Returns Policies
Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.
Note:If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under The Madden Corporation guarantee.
Jewelry & Collectibles
Items from these categories with a value of $75 or more must be returned using a trackable shipping method All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Any items returned without original documentation will be rejected. Jewelry items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Return Shipping Costs
If you return an item, and the reason for return is not a result of a WelcometotheIslands.com error in processing the order, shipping defect or manufacture damage, the cost of return shipping will be deducted from your refund. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed. If you choose the self return option, you'll pay the cost charged by the carrier selected.
About Exchanges & Replacements
You can exchange or replace an item through our Online Returns Center if your return meets certain criteria.
Did you receive a damaged, defective, or wrong item sold by WelcometotheIslands.com and want to replace it with the same item?
You can exchange an item through our Customer Service Department if your return item wasn't purchased with a promotion (except for free shipping promotions), the return item isn't subject to a restocking fee, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.
Exchanges for a Different Size or Color
This option is available for apparel, sports, shoes, jewelry, belts and purse items that have a size or color variation. The exchange item must be:
- A different size or color than the return item
- Shipped and sold by Islandheritage.com
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.
How Refunds Are Issued
|Payment Method||Refund Method||Refund Time (After Return Is Received)|
No Refund Issued
Note:Your refund request will be processed instantly. However, it may take 2-3 business days for it to display on your credit card statement.
The Madden Corporation may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified by a Customer Service Associate.
Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information please contact our Customer Service Department.
If your refund doesn't appear in your account, and the processing time for your payment method has passed, contact us for further assistance.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
Partial Refunds & Restocking Fees
|If You Return||You'll Receive|
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an shipping damage or manufacture defect
Up to 50% of the item's price
*For most items the return window is 30 days after delivery
Note: Tax on restocking fees may apply to return items that were shipped and sold by WelcometotheIslands.com for customers in CA and HI.