About Our Returns Policies
The Madden Corporation accepts returns for most items within 48 hours of delivery. While most products sold on ArcticCircleUSA.com are covered by our standard return policy, certain items may be subject to different return requirements, conditions, or exclusions as indicated on the product page.
For all returns inquiries, please contact our Customer Service Department.
Toll-free: (800) 468-2800
Landline: (808) 564-8853
Fax: (808) 564-8877
Email: custsvc@welcometotheislands.com
Our Customer Service Department is available from 8:30 AM to 4:30 PM (Hawaii Standard Time), Monday through Friday. If you leave a voice message over the weekend, you can expect a response on the following business day.
Item Evaluation Prior to Refund
All returned items are subject to inspection and evaluation upon receipt before a refund is approved. Refund eligibility and the amount of any refund will be determined based on the condition of the returned item and whether it meets the requirements outlined in this Returns Policy. Items that do not meet these requirements may be denied a refund or may be subject to a partial refund or restocking fee, where applicable.
Requirements for a Full Refund
- Items must be in new condition
- Items must be returned with all original packaging and accessories
- Media items must be unopened and still in their plastic wrap
- Shoes and clothing must be unworn
Seller Returns Policies
Items valued at over $75 must be returned to the seller with a trackable shipping service. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. For items below $75, we suggest USPS delivery confirmation service.
Note:If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under The Madden Corporation guarantee.
Jewelry & Collectibles
Items from these categories with a value of $75 or more must be returned using a trackable shipping method All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item. Any items returned without original documentation will be rejected. Jewelry items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Return Shipping Costs
If you return an item, and the reason for return is not a result of a ArcticCircleUSA.com error in processing the order, shipping defect or manufacture damage, the cost of return shipping will be deducted from your refund. If you choose the U.S. Postal Service option, the amount that will be deducted from your refund is displayed.
About Exchanges & Replacements
You can exchange or replace an item through our Online Returns Center if your return meets certain criteria.
Did you receive a damaged, defective, or wrong item sold by ArcticCircleUSA.com and want to replace it with the same item?
You can exchange an item through our Customer Service Department if your return item wasn't purchased with a promotion (except for free shipping promotions), the return item isn't subject to a restocking fee, the return item was purchased with a credit or debit card, and the exchange item meets the other eligibility criteria listed below.
Exchanges for a Different Size or Color
This option is available for apparel, sports, shoes, jewelry, belts and purse items that have a size or color variation. The exchange item must be:
- A different size or color than the return item
- Shipped and sold by ArcticCircleUSA.com
About Refunds
When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you've had the item, and how the item was purchased.
How Refunds Are Issued
| Payment Method | Refund Method | Refund Time (After Return Is Received) |
|
Credit Card |
Refund |
3-5 days |
|
Promotional Certificate |
No Refund Issued |
N/A |
Note:Your refund request will be processed instantly. However, it may take 2-3 business days for it to display on your credit card statement.
The Madden Corporation may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified by a Customer Service Associate.
Gift Returns: The type of refund or credit you receive depends on how the gift was purchased and how it was returned. For more information please contact our Customer Service Department.
Late Refunds
If your refund doesn't appear in your account, and the processing time for your payment method has passed, contact us for further assistance.
Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
Partial Refunds & Restocking Fees
| If You Return | You'll Receive |
|
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an shipping damage or manufacture defect |
Up to 50% of the item's price |
*For most items the return window is 30 days after delivery
Note: Tax on restocking fees may apply to return items that were shipped and sold by ArcticCircleUSA.com for customers in AK and HI.