Shipping Information
At The Madden Corporation, we are committed to ensuring the safety and well-being of our employees and customers. In line with CDC recommendations, we have implemented measures such as reducing the number of on-site staff and practicing rigorous social distancing protocols. These efforts are designed to protect our teams while continuing to deliver our top-quality products efficiently. Rest assured, we are dedicated to supporting our valued customers by maintaining the highest standards in every aspect of our operations. If you have any questions or concerns, please don't hesitate to reach out to us. Thank you in advance—not only for your loyalty to The Madden Corporation, but for your patience!
Contact information for shipping
For all shipping and delivery inquiries, please contact our Customer Service Department.
Toll free: (800) 468-2800
Landline: (808) 564-8853
Fax: (808) 564-8877
Email: custsvc@ourislandheritage.com
Our customer service department is available to call at 8:30 AM to 4:30 PM HST, Monday through Friday. If you leave a voice message during the weekend, you will receive a response the following business day.
Shipping time
Orders typically ship within 3-5 business days. Our warehouse processes most orders within 48 business hours upon receipt (Monday to Friday, before 2:00 PM EST). Orders received after 2:00 PM, over the weekend, or on holidays will be processed within 48 hours of the next business day. We use UPS, FedEx, and the US Postal Service for shipping. For any applicable restrictions, please refer to the shipping information above.
Our customer service and shipping departments will be closed:
2025
- September 1: Labor Day
- November 27: Thanksgiving
- December 25-26: Christmas
** To ensure on-time deliveries for Christmas, please place your orders by 12/15/2025 5PM HST **
All inquiries and orders received these days will be processed on the next business day.
Shipping
Shipping
Hawaii Islands & U.S. Continental Rates:
$0 - $30 = $20.00
$30.01 - $75 = $35.00
$75.01 - $100.00 = $40.00
$100.01+ = Free Shipping (Ship to only one address)
Shipping charges are based on net sales after any discount(s) applied.
Express Shipping for Hawaii Islands & U.S. Continental Rates:
Up to $55.00 = $30.00
$55.01 - $125.00 = $50.00
$125.01+ = 25% of invoice total (Ship to only one address)
Orders Ship Within 3-5 Days
Most orders shipped out of the Honolulu Warehouse within 48 business hours following the receipt of the order (Monday-Friday prior to 2:00PM EST). Orders received after 2:00PM, or those received over the weekend, or on a holiday will be shipped within 48 hours of the next business day. Orders are shipped via UPS, FedEx and the US Postal Service. (Please consider the restrictions mentioned above under shipping information.)
When Will My Order Arrive?
(Please consider the restrictions mentioned above under shipping information.)
Most orders shipped via Standard Shipping will arrive within 4-14 business days. Orders shipped via 2nd Day Air will arrive within 2 business days from the ship date.
How do I Track my Order? Orders may be tracked by logging into your account. Customers will be notified that the tracking number has been posted via an order status email.
APO/FPO/DPO Shipping
(Please consider the restrictions mentioned above under shipping information.)
We will gladly ship to a APO, FPO, and DPO addresses. These orders will be shipped via USPS.
Note: We are currently unable to ship Perfumes and Colognes to any address outside the United States.
International Shipping
(Please consider the restrictions mentioned above under shipping information.)
International packages will be shipped via UPS, FedEx or USPS. Customs and duties are not included in the international shipping fee. Customs and duties are the responsibility of the customer and will be collected at the time of delivery. Any package refused or sent back to us will be refunded the balance once all customs, taxes and shipping charges have been paid by the customer. Additional shipping charges may apply based on weight and size of package; this includes Australia and New Zealand. You will be notified if additional shipping costs are due prior to shipment. Please call 800-468-2800 or email CustomerSvc@welcometotheislands.com for more information.